Manitoba Security Guard License Practice Test 2026 - Free Security Guard License Practice Questions and Study Guide

Establishing verbal control and remaining calm is the recommended approach to handling an aggressive individual because it emphasizes communication and de-escalation. By using a calm and composed voice, you can help to diffuse the situation, making it less likely for the aggressive individual to escalate further. This technique involves actively listening to the person’s concerns and showing empathy, which can lead to a more constructive dialogue.

Creating an atmosphere of safety through verbal control reduces anxiety for both the security personnel and the aggressive individual, facilitating a resolution without resorting to confrontation. Reacting with physical confrontation can increase aggression and further complicate the situation, while ignoring the behavior may signal to the individual that their actions are acceptable. Therefore, staying calm and maintaining control through verbal means is seen as the most effective approach in managing aggression safely and effectively.